After completing the necessary steps listed in the Terms & Conditions for a promotion on the promotions tab, the Bonus will automatically appear in your account.
If you would like to see the status of the awarded Bonus you can go to the MY ACCOUNT tab and click on Bonuses to see detailed information across the following sections:
- Casino Bonus History - Track your active and used casino bonuses. This section includes full details such as: Wagering Progress; Expiration dates; Remaining Wagering Requirements and more.
- Bonus Spins - Find out which games your awarded spins can be used on.
To use your Casino Bonus Dollars
You will see the balance available after loading any of the eligible games.
To use your Casino Bonus Spins
Load one of the eligible games, and there you will see the option to use your bonus spins for betting.
If you need assistance, our Customer Service agents are available between 09:00 AM and 11:00 PM via one of the following channels:
- Email: support@embercasino.com
- Live chat: Use our fast and efficient Live Chat tool
- Phone: +1 (640) 208-2335
We’re dedicated to providing you with an exceptional customer experience.
